![]() ![]() However, after rebooting my computer about a day later and attempting to scan again, I hit the same situation. During setup, I selected the USB cable option and after the installation, I was able to scan. So i deinstalled the software and re-installed it going through the setup process. Using the instructions from the online HP Support, I used the HP Print and Scan doctor but that did not work. I attempted to scan via USB Cable using the standard HP Officejet software and got "Cannot not find printer". There were not Windows 10 updates that I installed. This situation changed the moment I downloaded and installed the latest firmware - 2006B released on Mar 27, 2020. I been been able to use my HP Officejet 8710 for scanning purposes for about 2 years without any problems. ![]() Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions. ![]()
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